Very Bad Service and Product. If there was no star option this would be better
Placed an order for 4 x 10 packs of LED Cool White, only 4 off was delivered, so 36 missing.
Spoke to someone at reception and there phone manners just awful and came across rude.
It was confirmed that I would then receive another 36 Globes, and these would be sent ASAP, I did ask if they could send these express post as I needed them quite urgent, I was advise, no, but I could pay extra to have them sent by express post. Lighting Outlet wasn't interested in sending the balance of Globes by express post as a good will gesture.
Anyhow 2 hours later, I received a call, telling me, they now don't have 36 globes left, even though you could still order the same globe on their website and a Qty of 40?? I was then offered the HV9548 Globes for $1.99 each as these were on special and reduced from $15.99 I think, so this meant I was now going to get a refund and still had 4 globes for the first order.
Again for the confusion, I asked if the 40 of HV9548 globes could be sent by express post, because they are needed, and again the answer was no, but you can pay extra and have them sent by express post if you wish, this is now Thursday and was promised they would be sent on that day.
Monday came, and still haven't received my refund so sent an email and final received a refund later that day after chasing and a few calls to the reception, and not very nice girls at the other end, and need to learn some manners.
I enquired to make sure that my other order was sent on the Thursday as…