I recently purchased 12 of the Circus 21 Pendant light small, and the process was beyond easy! Super simple to order, and then I was treated like the most important customer in the world! I was thanked for the order, welcomed the Lighting Outlet family, and was kept up to date with the delivery. When the product arrived, which was like lightning speed (over here in Perth, we tend to wait a while!), the lights are GORGEOUS! The colour was exactly as pictured on the website, there was no damage, and they are super cool! My only disappointment is I placed the order way too early and still haven't been able to have them installed, so they are burning a hole in storage while we wait for the space to be ready! We can't wait to see them in their full glory!