Each order will have different variables on shipping timeframes. Location is the biggest factor, if you are located in metro cities then delivery will be much quicker. If your order is a simple globe it will be dispatched swiftly and on a faster service normally as it’s cheaper to send via air, if your order is large with many different products this will increase the time by a day and sometimes up to 3 days.

For standard shipping orders, it typically takes 5 - 12 business days after dispatch.

If your order is urgent and you don’t mind paying for express airfreight, give us a call and we can explore the quickest couriers possible to hit your deadline.

For most orders, we offer a flat shipping rate of $14.99 for orders to the North Island and $19.99 for orders to the South Island.

Unfortunately we don't currently have the option for pick up however it is something that we are working on.

It is sometimes possible to use your own courier but please get in touch before placing your order to see if this is feasible.

This will depend on whether you have selected signature required in the checkout, if you have ticked the box for signature required then the courier will leave a card for you to contact them and arrange to receive. If you have not selected signature required, they will leave the parcel in a safe place.

Yes, we do, packages must be under 1.2 meters only though.

Once the courier has collected from our warehouse you will receive update tracking instantly. Each order is supplied with tracking number. Once the courier has collected from our warehouse you will receive update tracking instantly. Each order is supplied with tracking numbers which you can track on the courier’s websites which you can track on the courier’s website.

Once the courier has collected from our warehouse you will receive update tracking instantly. Each order is supplied with tracking number. Once the courier has collected from our warehouse you will receive update tracking instantly. Each order is supplied with tracking numbers which you can track on the courier’s websites which you can track on the courier’s website.

If your order has not been picked up by the courier there will be no tracking, you still will have the tracking number but until they pick up the goods it will be blank, please be patient.

Yes, we send to any country in the world, please proceed through checkout and we will return with the freight costs and if you are happy to go ahead, we will send over a separate invoice for freight costs.

Yes, we do please call office prior to order to see if it is possible, certain products will not be eligible for overnight service.

Yes, please leave a note in the checkout to dispatch on a certain date.

Most times yes however, we sometimes need to ship from different warehouses.

Yes, most cases the couriers will follow the instructions however, they do not always follow our instructions. Leaving a note for the courier to call before arrival is the most requested instruction which they do not follow through with. Asking to leave the package in a certain place is usually fine.

Please see the link below for our returns policy.

View our returns page.

Once received contact us straight away of any damages, we must be notified within the first 7 days of received. Take photos of damages and email to customerservice@thelightingoutlet.co.nz.

Please check your invoice closely with the goods received and if in correct please take photos and email through to customerservice@thelightingoutlet.co.nz.

Please contact us immediately, we will try our best to help you out in this case but once the order has been placed, we start the process straight away in getting the order out to you and it maybe to late to cancel.

If the order has not left our warehouse then yes you can, if it is already with the courier then we can not change the address, feel free to reach out to the courier your self with the tracking numbers and in some cases they may be able to assist you with this request.

No sorry, please do a separate order and leave a note on that order so we can try our best to join the orders. We process orders immediately after the order is placed and sometimes it is too late to make changes. 

We are always looking for a better service for our customers and the methods can change, currently we accept Visa, Mastercard, ApplePay, Google Pay and Shop Pay.

Unfortunately we do not.

Yes, in the checkout select this service and the banking details will be there.

Create an account by selecting the profile icon and logging in. You will be able to subscribe to our mailing list there.

On every email you receive at the bottom footer there will be a line which says unsubscribe from our emails, click that link and you’re done. If you are having troubles doing this please email customerservice@thelightingoutlet.co.nzwith your details and we will unsubscribe for you.

You no longer need a password to login to our store. You will be sent a login code when you enter your email, or can choose to login with your Google account.

Please check your spam if you are trying to login and have not received your code.

Please email customerservice@thelightingoutlet.co.nz, we'd love to chat.

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