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Best Prices, Best Service - Fast Shipping

Terms and Conditions

The Lighting Outlet NZ aims for 100% customer satisfaction through both product quality and customer service. Our friendly customer service team will strive to assist you 5 days a week and return to your email within 24 hours.

 

Policies 

(1) Returns & Refunds

Returns

Please choose your purchase carefully – No products will be refunded for change of mind or incorrectly ordered.

A store credit will be issues for all canceled orders.

To complete your return or warranty claim, please follow the steps on the link below.

https://www.thelightingoutlet.co.nz/pages/returns-refunds

Our customer service team will contact you within 48 hours in order to process your return/warranty.

 

(2) Shipping Information

The Lighting Outlet offers a flat $19.99 shipping rate orders. We dispatch on multiple couriers Monday to Friday. 

Bulky items can incur an additional shipping fee. 

Orders are shipped with full tracking. 

 

The Lighting Outlet guarantees you will receive your purchase. Delays in postage sometimes happen but in 99% of orders you will get your item in the fastest possible time. 

  

Delivery Times After Dispatch (Approximate Guide Only)

  • Express: 3-7 Days

  • Standard 10-15 Days

 

    Any lengths 1.15 or longer in incur a $90 charge on top of shipping charges, this also includes anything over 20kgs. 

    IMPORTANT - DO NOT book an electrician until you have fully received your goods to ensure they are correct, on time and not damaged.

     

     

    Please note: While all care is taken in the packaging and postage of your purchase, we will assume no liability arising from or in relation to any late deliveries, including expenses incurred for services provided by electricians and other contractors not party to this agreement. 

     

    Please Note: ATL (Authority to leave) If customer marks ATL in the checkout it is at the customer's risk if it is lost or damaged in anyway. We will provide a POD (Proof of delivery) from the courier if requested. 

     

    Please Note: We do not ship to PO Boxes or Parcel Lockers.

    Liability

    We exclude, and are not liable for, all liabilities, losses, damages, expenses and costs of any kind (including without limitation any indirect and consequential losses, such as commercial or economic loss of any kind, and/or expenses incurred for installation services) as a result of or in connection with your access and/or use of our website, and/or any of our acts or omissions (including negligence).

      

    (3) Payment Information

    We accept payment via credit card or EFT.

    Price breaks for bulk purchases are available – please contact us for your personalised quotation.

     

    (4) Price Match

    Product must be in stock and is not to be used with any other promotion or discount. Price match is only available to match other online lighting stores not retail lighting stores.

     

    (5) Warranty Information

    Individual product warranties will apply – please contact for specific warranty periods. Warranty is valid within New Zealand only.

    For all warranty claims please ensure you have your proof of purchase at hand and the faulty product is within the applicable warranty period. Warranty is always a replacement warranty only. 

    In the unlikely event that your product becomes faulty within this warranty period, we will happily service or replace this with a new item for you. If the purchased product is no longer available, we will replace item with the closest alternative to match. If no alternative is available, we will issue you with a store credit to use on items of your choice within our store. No refunds will be given for faulty products.

    If a product is received damaged you have 7 days inform us of the breakage. 

     

    (7Privacy Policy

    All cardholders information received will be 100% secure and protected.

     

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