Terms and Conditions

(1) Returns & Refunds

Returns Policy

Please choose your purchase carefully as we do not offer returns and refunds for change of mind or incorrect orders. 

Cancellations

Customers who wish to cancel all or part of an order due to a change of mind or incorrect order may do subject to cancellation within 6 hours, during business hours from the time of purchase. After 6 hours, the cancellation will depend on the process stage and will be only valid for store credit. Once products have been shipped, you cannot cancel them.

All returns, damaged, missing items, or order cancellations must be notified by a clear statement (for example, e-mail subject should have keywords such as Cancel or damage) within the stated time.

Shipping and Delivery

The Lighting Outlet NZ offers a flat $14.99 shipping rate orders. We dispatch on multiple couriers Monday to Friday. 

We despatch from multiple warehouses throughout New Zealand and Australia.

Bulky items can incur an additional shipping fee.  Orders are shipped with full tracking.  The Lighting Outlet NZ guarantees you will receive your purchase. Delays in postage sometimes happen but in 99% of orders you will get your item in the fastest possible time. 

Delivery Times After Dispatch (Approximate Guide Only)

• Standard 8-15 Days
  

• Express 2 - 6 Days

Any lengths 1.15m or longer in length will incur additional shipping charges, a quote will be sent to once you have placed your order. This also applies to packages over 20kg.

IMPORTANT - DO NOT book an electrician until you have fully received your goods to ensure they are correct, on time and not damaged.

Please note: While all care is taken in the packaging and postage of your purchase, we will assume no liability arising from or in relation to any late deliveries, including expenses incurred for services provided by electricians and other contractors not party to this agreement. 

Please Note: ATL (Authority to leave) If customer marks ATL in the checkout it is at the customer's risk if it is lost or damaged in anyway. We will provide a POD (Proof of delivery) from the courier if requested. 

Please Note: We do not ship to PO Boxes or Parcel Lockers.

Liability

We exclude, and are not liable for, all liabilities, losses, damages, expenses and costs of any kind (including without limitation any indirect and consequential losses, such as commercial or economic loss of any kind, and/or expenses incurred for installation services) as a result of or in connection with your access and/or use of our website, and/or any of our acts or omissions (including negligence).

(3) Payment Information

We accept payment via credit card or EFT.

Price breaks for bulk purchases are available – please contact us for your personalised quotation.

(4) Price Match

Product must be in stock and is not to be used with any other promotion or discount. Price match is only available to match other online lighting stores, not retail lighting stores.

(5) Warranty Information

Individual product warranties will apply – please contact for specific warranty periods. Warranty is valid within New Zealand only.

For all warranty claims please ensure you have your proof of purchase at hand and the faulty product is within the applicable warranty period. Warranty is always a replacement warranty only. 

In the unlikely event that your product becomes faulty within this warranty period, we will happily service or replace this with a new item for you. If the purchased product is no longer available, we will replace item with the closest alternative to match. If no alternative is available, we will issue you with a store credit to use on items of your choice within our store. No refunds will be given for faulty products.

The Clearance products have up to 12 Months limited replacement warranty on products that fail due to defective materials or workmanship.

If a product is received damaged you have 7 days inform us of the breakage. 

Do not dispose of any damaged items without written email confirmation from the TLO team. They may request that the items be returned to our warehouse for further investigation. Without this confirmation, we cannot process a refund for any damaged items.

To complete your return or warranty claim, please follow the steps on the link below. 

https://thelightingoutlet.co.nz/pages/returns-refunds

Our customer service team will contact you within 72 hours to process your return/warranty.