Warranties, Returns & Refunds

Warranties

For all warranty claims, please ensure you have your proof of purchase at hand, an invoice from your electrician from the installation and check the faulty product is within the applicable warranty period. Warranty is always a replacement warranty only.
The Lighting Outlet is not responsible for damages caused by unprofessional installation, modified products or manipulated by the customer or by any other person not authorised by the manufacturer; as well as by improper use, manipulation and/or short circuits, apparent signs of improper treatment.

The Clearance products have up to 12 Months limited replacement warranty on products that fail due to defective materials or workmanship.

To complete your damage or warranty claim, please submit the form below. 

Go to form

Our customer service team will contact you within 72 hours to process your return/warranty.

Damaged or Missing items

Notification of any damages or missing items must be received by The Lighting Outlet within seven days of receipt of the product. The customer is to provide photographs of the damages and email them to customerservice@thelighingoutlet.co.nz 
If the product is to be repaired or replaced, it must correspond to the one originally sent by The Lighting Outlet, and the customer must include the delivery note and/or invoice.

Do not dispose of any damaged items without written email confirmation from the TLO team. They may request that the items be returned to our warehouse for further investigation. Without this confirmation, we cannot process a refund for any damaged items.

Returns Policy

Please choose your purchase carefully as we do not offer returns and refunds for change of mind or incorrect orders. 

Cancellations

Customers who wish to cancel all or part of an order due to a change of mind or incorrect order may do subject to cancellation within 6 hours, during business hours from the time of purchase. After 6 hours the cancellation will depend on the process stage and will be only valid for store credit. Once products have been shipped, you cannot cancel them.

All customs products can not be cancel. Products that require a dispatch time of more than 2 weeks (consider a custom Product)

All returns, damaged, missing items, or order cancellations must be notified by a clear statement (for example, e-mail subject should have key words such as Cancel or damage) within the stated time.

Liability

We exclude, and are not liable for, all liabilities, losses, damages, expenses and costs of any kind (including without limitation any indirect and consequential losses, such as commercial or economic loss of any kind, and/or expenses incurred for installation services) as a result of or in connection with your access and/or use of our website, and/or any of our acts or omissions (including negligence). Governing Law Any argument relating to the terms and conditions between The Lighting Outlet and the customer shall be governed by the laws of New South Wales, Australia. 

Returns Form