Frequently Asked Questions

You should only book your electrician once your stock has been fully delivered, then checked against the invoice, to ensure all products are as ordered, only at this point should you book an electrician.

No, you may checkout as a guest. However, it is better to sign up with your email so that you can receive order and delivery updates.

Yes, all products are sold brand new, only if it is clearly stated otherwise.

The Lighting Outlet caters for every budget, we will purchase end of line products from manufacturers, we then pass on at wholesale prices and sometimes even much lower. The only reason a manufacturer will make a product end of line and discontinue it, is because it's no longer selling enough or in style. The products are still in 100% working perfect order. 

We currently accept EFT, Visa, Mastercard, Apple Pay, Google Pay & Shop Pay. 

No we do not. All credit card information is held with the banks and if a refund is processed it will just reverse back into your account. We can not take any further money on top of your payment. 

The Lighting Outlet is very strong on keep sensitive information safe. If you notice at the top the address bar on the left, this says HHTPS with a little padlock, this is a service we pay for to keep our store encrypted from hackers etc. Never trust online stores without this.

After your order is placed you will receive an email with a confirmation and invoice. If you need to contact The Lighting Outlet about your order please have your order number at the top of this confirmation email ready, otherwise there will be delays. 

Yes you can, once your order has been processed, you will then receive a email or text with the tracking numbers. We mainly use star track for interesate and larger orders, couriers please for Sydney orders.  

https://startrack.com.au

https://www.couriersplease.com.au

The Lighting Outlet tries very hard to have every product up to date and matching all photos and specifications, however suppliers will alter products from time to time without any notice. Images can sometimes differ also, these should be used as a guide, pictures are hard to represenet to what it will exactly be like.

Every single product The Lighting Outlet 100% complies with Australian standards, we are very strong on this. We only purchase from the best brands from Australia and around the world. 

If there is anything wrong with your order when you received it, such as damages or wrongly supplied, email customerservice@thelightingoutlet.com.au no longer then 7 days after it has been received. We will typically send a courier to collect and once collected, then we will resend the goods. 

Yes, please call the office on 02 9666 3838 and we can arrange an overnight service, extra charges will apply. 

No, we currently have over 15,000 products on our website, this means it's impossible to have everything on display. Please call ahead to see if we have on display to avoid dissapointment. 

Yes, all of our products come with warranty. Each manufacturer will have different warranties for each product, a small amount will come with a 1 year warranty, however, majority will include a minimum 2 years warranty, check each individual product page for warranties. All warranties will only apply for all hard wired products installed by licensed electricians. Warranty does not include for wear and tear. Some products will require maintenance, so it is a good idea for you to research on particaly the material to get the longest jeverty. 

If you are having troubles locating the right product then give us a call on 02 9666 3838, there is a good chance we can source it. The Lighting Outlet has access to over 15,000 lighting products worldwide. 

The courier will leave a card for instructions on arranging another delivery or a pick up. If you don't think you will be home please tick the box in the checkout for the courier to leave somewhere safe.