Low quality, disappointed
We were quite excited to purchase this as we love the look however upon recently finally getting an electrician out to install it we were very disappointed to find it has multiple signifiant defects - not sure if they are all like this or we just got a dud.
Multiple bubbles in the glass and the holding points for the glass are drilled at slightly incorrect angles leading to it being held off centre.
Electrician also couldn’t get it to sit flat on the wall, he said the steel is incorrectly sized for the bracket leading to a gap, it also has to sit loosely on the screws not correctly installed firmly or it wouldn’t go on at all.
First bad product we have ever purchased from TLO.
| Product Quality |
Rated 1 out of 5
|
|---|---|
| Delivery Speed |
Rated 5 out of 5
|
| Overall Experience |
Rated 1 out of 5
|
The Lighting Outlet NZ
Hi Michael,
Thank you for taking the time to share your experience with us. We're sorry to hear that you had a negative experience with our product, and we would like to apologize for any inconvenience this may have caused.
We take quality control very seriously and are disappointed to hear that your product had multiple significant defects. Our products are designed to meet the highest standards, and it's not common for them to have defects like the ones you mentioned. We would like to investigate this further to ensure that this doesn't happen again in the future.
We also apologise for the inconvenience caused by the incorrect sizing of the steel and glass imperfections. We will definitely take note of this issue and make sure it's addressed.
